Build your memory | Harvey Mackay

“Do you know what today is?” a wife asked her husband as he left for work.

“Of course I know what today is,” the husband grumped. “I can't believe you would think I would forget such an important day.” And with that the husband rushed to his car to conceal his panic and embarrassment. Had he forgotten their wedding anniversary again?

Read more:   http://www.aspentimes.com/article/20130421/COLUMN/130429997

Courage

Invaluable lessons on courage and vision - USATODAY.com

One day an entrepreneur took his young sales manager up to a magnificent estate overlooking a beautiful river.

He then took him up on the highest peak on the property, put his arm around him and pointed down and said: "Look at that stunning home and gorgeous swimming pool! How do you like those fabulous tennis courts? Take a look at those beautiful horses in the stable. Now all I want you to do is continue to meet the high standards and goals I've set for you and someday, son … someday all this will be mine."

Read more: Invaluable lessons on courage and vision - USATODAY.com

Flickriver: Most interesting photos tagged with scottsdaleairpark

Scottsdale Airpark Paper Plane Sculpture



Flickriver: Most interesting photos tagged with scottsdaleairpark

7 Traits of a Highly Effective Mindset

Once your mindset changes, everything on
the outside will change along with it.
―Steve Maraboli

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30 Ways You Should Always BE

“Yesterday is history, tomorrow is a mystery, today is a gift,
which is why we call it the present.”
―Bil Keane

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Mackay: The art of the apology

Have you heard the story of the colossal customer-service bungle over the “bedbug letter”?

A guest in a hotel finds himself attacked by bedbugs during his stay. He writes an angry letter to the president of the hotel company. Within days, the president sends the guest a heartfelt apology, which reads, in part: “I can assure you that such an event has never occurred before in our hotel. I promise you it will never happen again.”

Sounds good, except for one small detail: Included with the apology is the guest’s original letter. Scrawled across the top is the message: “Send this idiot the bedbug letter.”

So it begs the question, who is sorry now?

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