Monday, April 29, 2013

Build your memory | Harvey Mackay


“Do you know what today is?” a wife asked her husband as he left for work.

“Of course I know what today is,” the husband grumped. “I can't believe you would think I would forget such an important day.” And with that the husband rushed to his car to conceal his panic and embarrassment. Had he forgotten their wedding anniversary again?

Read more:   http://www.aspentimes.com/article/20130421/COLUMN/130429997

Sunday, April 28, 2013

Courage


Invaluable lessons on courage and vision - USATODAY.com

One day an entrepreneur took his young sales manager up to a magnificent estate overlooking a beautiful river.

He then took him up on the highest peak on the property, put his arm around him and pointed down and said: "Look at that stunning home and gorgeous swimming pool! How do you like those fabulous tennis courts? Take a look at those beautiful horses in the stable. Now all I want you to do is continue to meet the high standards and goals I've set for you and someday, son … someday all this will be mine."

Read more: Invaluable lessons on courage and vision - USATODAY.com

Monday, April 8, 2013

7 Traits of a Highly Effective Mindset

Once your mindset changes, everything on
the outside will change along with it.
―Steve Maraboli

Read more...  http://feedly.com/k/12GFE2R

30 Ways You Should Always BE

“Yesterday is history, tomorrow is a mystery, today is a gift,
which is why we call it the present.”
―Bil Keane

Read more...  http://feedly.com/k/14b2O0M

Tuesday, April 2, 2013

Mackay: The art of the apology


Have you heard the story of the colossal customer-service bungle over the “bedbug letter”?

A guest in a hotel finds himself attacked by bedbugs during his stay. He writes an angry letter to the president of the hotel company. Within days, the president sends the guest a heartfelt apology, which reads, in part: “I can assure you that such an event has never occurred before in our hotel. I promise you it will never happen again.”

Sounds good, except for one small detail: Included with the apology is the guest’s original letter. Scrawled across the top is the message: “Send this idiot the bedbug letter.”

So it begs the question, who is sorry now?

Read more: Mackay: The art of apology



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